Shipping policy
Shipping Policy — Red Rock Spas
Effective Date: May 14, 2026
Thank you for shopping with Red Rock Spas. We are committed to providing reliable shipping and delivery for spa products, accessories, filters, chemicals, and wellness equipment. Please review the following shipping policies before placing your order.
1. Order Processing Times
Most in-stock orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Some products may require additional processing time due to:
- manufacturer availability
- freight scheduling
- special ordering
- seasonal demand
- inventory transfers between locations
Customers will be contacted if significant delays occur.
2. Shipping Methods
We ship products using a variety of carriers depending on product size and destination, including:
- UPS
- FedEx
- USPS
- LTL freight carriers
- manufacturer direct shipment services
Shipping method selection is determined by:
- package size
- weight
- destination
- product type
3. Large Freight Deliveries
Hot tubs, swim spas, saunas, cold plunges, and other oversized items are typically shipped via freight carrier or delivered directly by Red Rock Spas where available.
Freight deliveries may require:
- scheduled appointments
- customer presence during delivery
- special site access
- liftgate service
- crane service
- additional labor or equipment
Customers are responsible for verifying:
- installation access
- gate widths
- stairways
- clearance areas
- electrical readiness
- delivery site conditions
Additional fees may apply for difficult delivery situations.
4. Shipping Rates
Shipping charges are calculated based on:
- product size
- shipping destination
- weight
- freight requirements
- order value
Certain items may qualify for free shipping promotions within the continental United States.
Additional charges may apply for:
- Alaska
- Hawaii
- remote areas
- expedited shipping
- oversized freight items
5. Delivery Estimates
Estimated delivery times are not guaranteed.
Shipping delays may occur due to:
- weather
- carrier delays
- manufacturer backorders
- peak season demand
- supply chain disruptions
Red Rock Spas is not responsible for delays outside our control.
6. Order Tracking
Tracking information will be provided when available once an order ships.
Some freight or manufacturer-direct shipments may require manual scheduling and may not include standard tracking updates.
7. Shipping Damage & Inspection
Customers must inspect all shipments immediately upon delivery.
If damage is noticed:
- note the damage with the delivery driver
- take clear photos
- retain packaging materials
- contact Red Rock Spas within 48 hours
Failure to report shipping damage promptly may affect eligibility for freight claims or replacement assistance.
8. Lost or Stolen Packages
Red Rock Spas is not responsible for packages marked as delivered by the carrier but subsequently lost or stolen.
Customers should ensure:
- secure delivery locations
- accurate shipping addresses
- availability during delivery windows
9. Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Additional shipping charges may apply for:
- returned shipments
- address corrections
- reshipment requests
10. Restricted Products
Certain products may have shipping restrictions based on:
- hazardous material regulations
- state regulations
- carrier limitations
We reserve the right to limit or refuse shipment of certain products to specific locations.
11. Local Pickup
Local pickup may be available at select Red Rock Spas locations.
Customers will be notified when pickup orders are ready.
Valid identification may be required at pickup.
12. Contact Us
For shipping questions or delivery assistance, please contact: