Terms of service
Terms of Service — Red Rock Spas
Effective Date: May 14, 2026
Welcome to Red Rock Spas. By accessing or using our website, purchasing products, or interacting with our services, you agree to the following Terms of Service. Please read them carefully.
1. General Information
This website is operated by Red Rock Spas. Throughout the site, the terms “we,” “us,” and “our” refer to Red Rock Spas.
By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, policies, and notices referenced herein.
If you do not agree to these terms, please do not use this website.
2. Online Store Terms
You agree that:
- You are at least the age of majority in your state or province of residence
- You will not use our products for any illegal or unauthorized purpose
- You will not violate any laws in your jurisdiction while using this website
Any breach of these Terms may result in termination of your access to our services.
3. Product Information & Availability
We strive to provide accurate product descriptions, pricing, specifications, and availability. However:
- Product images may vary slightly from actual products
- Colors may appear differently depending on your display
- Product specifications may change without notice
- Inventory availability is not guaranteed until an order is confirmed
We reserve the right to:
- Correct pricing errors
- Cancel orders
- Limit quantities
- Refuse service at our discretion
4. Pricing & Payment
All prices are listed in U.S. Dollars unless otherwise stated.
We reserve the right to modify pricing without notice.
Payment must be received before orders are processed or shipped.
For financed purchases, additional financing terms and lender approvals may apply.
5. Shipping & Delivery
Shipping times are estimates only and may vary due to:
- Product availability
- Manufacturer delays
- Freight carrier schedules
- Weather or other external factors
Red Rock Spas is not responsible for delays caused by shipping carriers or manufacturers.
Customers are responsible for:
- Verifying delivery access
- Ensuring proper installation space
- Providing accurate shipping information
Additional delivery fees may apply for difficult access, stairs, cranes, remote locations, or special circumstances.
6. Returns & Refunds
Please review our Return & Refund Policy for complete details regarding returns, exchanges, cancellations, and refunds.
Certain products including chemicals, special-order items, hot tubs, swim spas, saunas, and freight-delivered products may have limited or no return eligibility.
7. Warranty Information
Manufacturer warranties vary by product and brand.
Warranty coverage may include limitations, exclusions, or maintenance requirements.
Red Rock Spas does not independently extend manufacturer warranties unless explicitly stated in writing.
Improper installation, misuse, neglect, freezing, water chemistry imbalance, unauthorized repairs, or commercial use may void warranty coverage.
8. Water Care & Product Usage
Customers are responsible for:
- Proper water chemistry maintenance
- Following manufacturer instructions
- Routine maintenance and cleaning
- Proper electrical and installation requirements
Red Rock Spas is not liable for damage resulting from:
- Improper chemical use
- Neglected maintenance
- Incorrect installation
- Unauthorized modifications
9. Limitation of Liability
To the fullest extent permitted by law, Red Rock Spas shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Lost profits
- Loss of use
- Property damage
- Personal injury arising from misuse of products
Our maximum liability shall not exceed the purchase price of the product purchased through our website.
10. Intellectual Property
All content on this website including:
- logos
- branding
- product descriptions
- graphics
- videos
- educational content
- images
is the property of Red Rock Spas or its licensors and may not be copied, reproduced, or distributed without written permission.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for:
- third-party content
- policies
- products
- services
- security practices
Use third-party websites at your own risk.
12. SMS, Email & Marketing Communications
By submitting your contact information, you agree that Red Rock Spas may contact you regarding:
- orders
- service updates
- promotions
- appointment reminders
- educational content
You may opt out of marketing communications at any time.
13. Governing Law
These Terms of Service shall be governed by the laws of the State of Utah, without regard to conflict of law principles.
14. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Changes will be posted on this page with an updated effective date.
15. Contact Information
Questions regarding these Terms of Service may be directed to: